FAQs
Table of content
For every item — whether shoes, pants, or shirts — you'll find a size chart in the product description. For shoes, we recommend sizing up half a size if unsure; for pants, go by your waist and hip measurements; for performance shirts, check the close-to-body cut guidance.
Product descriptions state the main intended use (e.g. running, football, cycling, camping, strength training) and, for items like fitness equipment, whether a product suits beginners or advanced users.
Wash performance textiles at a maximum of 30°C without fabric softener; re-waterproof shoes and tents regularly. For outdoor gear, we recommend our specialized care products instead of regular detergent, as these are gentler on waterproofing and membranes.
Tents typically take 10-20 minutes to set up with two people, and fitness equipment comes with an illustrated guide — usually no additional tools are required.
Standard accessories (e.g. tent pegs, seat padding on cycling shorts) are already included; optional extras are linked on the respective product page.
Yes, unworn or unused items in their original packaging can be returned free of charge within 30 days.
Custom-printed or embroidered items require 2-4 additional working days for delivery, and — unlike standard items — can only be returned if we made a personalization error.
FAQ product
Availability is shown directly on the product page; most items have a delivery time of 1-3 days.
Within 30 days of receipt, you can return the unused item in its original packaging free of charge.
In addition to the statutory 2-year warranty, we offer an extended manufacturer's warranty on many items, which you'll find in the product description.
Just get in touch via our contact form with photos of the damage, and we'll take care of an exchange or refund free of charge.
Care instructions regarding material (e.g. washing temperature for textiles or storage for tents) can be found under the "Product Information" tab on the respective page.